Shipping policy

Processing times

Ready-to-ship pieces are generally dispatched within 2–3 business days. Each piece is inspected and re-polished by hand before dispatch.

Custom and made-to-order pieces generally take approximately 3–6 weeks to complete. Timeframes may vary depending on the design, stone availability, casting schedules and current workload. You will be contacted if there is a significant delay affecting your order.

Processing times are separate from postal delivery times.

 

Shipping and tracking

Shipping costs and available delivery options are shown at checkout. Tracking details will be provided once your order has been dispatched.

Please ensure that your delivery address is correct before placing your order. Contact me as soon as possible if an address needs to be changed. Once an order has been dispatched, an address change may not be possible.

 

Delayed, lost or missing parcels

Postal delays can occasionally occur after dispatch. If your parcel is significantly delayed, missing or shown as lost by the carrier, please contact me at lokyrastudio@gmail.com so I can investigate it with the delivery provider.

Lost or undelivered orders will be handled in accordance with Australian Consumer Law and any other applicable consumer rights.

LOKYRA is not responsible for parcels delivered to an incorrect address supplied by the customer. Additional postage costs may apply if an order is returned and needs to be sent again.

 

International orders

International customers are responsible for any customs duties, import taxes or processing charges imposed by the destination country. These charges are not included in the purchase price or shipping cost.

International delivery may be delayed by customs processing. Customers are responsible for checking any import requirements that apply in their country.

 

Contact

For shipping questions, please contact lokyrastudio@gmail.com.